Shipping & Returns

Shipping Policy

United States: $6 Flat Rate, orders $75 or more ship Free.


 International: $26 Flat Rate, Orders $350 or more ship Free. (Buyer responsible for all import duties + taxes)

NOTE: Due to the deep discounts and larger order sizes, there will be a $12 Flat Rate shipping on all orders within the USA/$36 International during 2for1/BOGO/BOGO50% Sales (no Free Shipping). 

          


Returns Policy

If you aren't absolutely loving your purchase, or if your products were damaged in transit, please be so kind as to contact us within 48 hours of receiving your order by phone (541-613-5711) or email (michele@zagorska.com) so that we have the opportunity to assist you.   

New, unopened items must be returned within 30 days of delivery for a full refund of your purchase price if purchased online. We'll also cover the cost of return shipping if the return is to rectify our blunder (for example, if we sent you the wrong product).  Original shipping fees will not be credited. 

You will usually receive your refund promptly, but in some cases it may take up to 4 weeks from the date you shipped your package back to us, so please be patient. This time period allows for the transit time back to us(5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 Please note that we do not offer credit back and that both the original shipping fees and your return shipping will not be credited for opened products.  We offer smaller sizes of most products so that you may test for compatibility with your skin.

 

In-store purchases: Credits & exchanges given on unopened products & items within 24 hours.  We want you to love your skin care, so product satisfaction is important to us.  Therefore, we have testers available on all products in the retail area for you to see, feel and smell before purchase.  

 

Spa Cancellation Policy

Please give 24 hours notice for cancellations to avoid a 50% charge to your credit card.  No-shows are charged in full.  We schedule therapists & hold appointments just for you.